Service Overview
JML Services is a trusted partner for hospice organizations seeking excellence in clinical documentation and regulatory compliance. Our mission is to enhance the quality, integrity, and efficiency of hospice operations through expert QA review, IDG and POC evaluation, compliance audits, and education. We help hospice teams maintain CMS standards, reduce deficiencies, and improve overall patient care through precision-driven and compassionate support.
QA and Chart Review
Our QA specialists perform detailed chart reviews to identify gaps, inconsistencies, or non-compliant documentation. We verify that all records meet CMS and regulatory requirements, ensuring the hospice’s clinical documentation supports medical necessity and audit readiness.
IDG and POC Review
We assess interdisciplinary group (IDG) notes and plans of care to confirm they reflect the patient’s current condition, goals, and interventions. Our process ensures collaboration among disciplines, appropriate updates to the POC, and clear documentation supporting continued hospice eligibility.
Compliance Audits
We conduct full-scale compliance audits that evaluate adherence to hospice regulations, policies, and clinical standards. Our reports identify potential deficiencies before surveys, helping your organization maintain compliance, minimize risk, and demonstrate a culture of quality improvement.
Documentation Improvement
Our documentation improvement services focus on enhancing narrative quality, consistency, and regulatory alignment. We help your team document patient conditions and interventions with clarity, ensuring every note supports the hospice philosophy and meets medical review criteria.
Survey Readiness
We help hospices prepare for state and federal surveys by identifying documentation gaps, providing corrective action plans, and training staff on survey expectations. Our proactive approach ensures confidence and compliance during survey visits.
Staff Education and Training
We provide in-service education and training sessions tailored to your team’s needs. From documentation standards to ICD-10 coding and compliance updates, our sessions strengthen staff competence, reinforce best practices, and improve care delivery.
Coding and ICD-10 Diagnosis Review
Our coding specialists review patient records to assign accurate ICD-10 diagnoses, ensuring medical necessity and regulatory compliance. We help hospices reduce billing errors, maintain correct primary and related diagnoses, and align documentation with CMS LCD guidelines.
Why Quality Assurance Matters in Hospice Care
In hospice care, every chart tells a story — not only of a patient’s condition, but of compassion, accountability, and compliance. Accurate, thorough, and consistent documentation is the foundation of quality care and regulatory trust. A single missing signature, unclear note, or incomplete Plan of Care can place your hospice at risk of survey deficiencies, claim denials, or compliance issues.
Hospice Quality Assurance (QA) ensures that every record truly reflects the care delivered, supports medical necessity, and meets CMS and state standards. It protects your organization from costly errors, enhances continuity of care, and reinforces your reputation for excellence. A strong QA system means your clinicians can focus on what truly matters — the patients — while we ensure their work is properly documented, compliant, and defensible.
Healthcare Partner
Hospice Program Director
JML Services transformed our compliance process, making it seamless and effective.